Welcome to Surfing Gear Sale! These Terms and Conditions govern your use of our website at www.surfshopus.com and all purchases made through our platform. By accessing our site and making purchases, you agree to these terms.
1. Our Customers
We cater to water sports enthusiasts worldwide (excluding some Asian and remote regions) who appreciate premium surf gear including:
- High-performance boards (STARBOARD, Jimmy Lewis, Graham Smith Surfboards)
- Cutting-edge foil equipment (GOFOIL, LIFT, FOIL KITS)
- Adventure SUP gear and accessories
2. Website Use
User Responsibilities
- You must provide accurate account information
- You are responsible for maintaining your login credentials
- You agree not to misuse our website or content
Intellectual Property
All content on this site (images, text, logos) is owned by Surfing Gear Sale or our partners and protected by copyright laws. Unauthorized use is prohibited.
3. Products & Services
Product Descriptions
We strive for accuracy but cannot guarantee all descriptions are error-free. Colors may vary slightly due to monitor settings.
Custom Items
Customized products (e.g., boards with personalized artwork) cannot be returned unless defective.
Note: For hygiene/safety reasons, we cannot accept returns on leashes, used bags/daypacks, or installed foil components.
4. Orders & Payments
Order Process
- Add items to cart and proceed to checkout
- Complete shipping/billing information
- Select payment method (Visa, MasterCard, JCB, PayPal)
- Review and confirm your order
Payment Terms
- All prices are in USD
- Payment is processed immediately upon order confirmation
- We reserve the right to cancel suspicious orders
5. Shipping Policy
Processing Time
Orders are processed within 1-2 business days (excluding weekends/holidays).
Shipping Options
| Method | Cost | Carrier | Delivery Time |
|---|---|---|---|
| Standard Shipping | $12.95 | DHL/FedEx | 10-15 business days |
| Free Shipping | Free (orders >$50) | EMS | 15-25 business days |
International Orders
Customers outside the US are responsible for any customs fees, duties, or taxes. We cannot ship to certain Asian countries or remote regions.
6. Returns & Refunds
Return Policy
- 15-day return window from delivery date
- Items must be unused with original packaging/tags
- Contact us first at [email protected] for RMA number
Refund Process
- 3-5 business days processing after approval
- Original shipping costs non-refundable
- $12.95 deducted from refunds for free shipping orders
Damaged Items
Contact us immediately with photos. We’ll cover all replacement shipping costs.
7. Liability Limitations
Surfing Gear Sale is not liable for:
- Incorrect product use or assembly
- Shipping delays beyond our control
- Minor color variations from product images
- Consequential damages from product use
8. Contact Us
We’re stoked to help with any questions!
Email: [email protected]
Phone: +1 (402) 555-0197 (Mon-Fri, 9am-5pm CT)
Address: 1972 Rosebud Avenue, Omaha, US 72619
Last Updated: These terms may be updated periodically. Continued use of our site constitutes acceptance of any changes.