Welcome to Surfing Gear Sale’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our team of water sports enthusiasts is always ready to help at [email protected] or +1 (402) 555-0197.

About Our Products

What types of water sports equipment do you sell?
We specialize in premium surfing, SUP (stand-up paddleboard), and foiling equipment. Our product range includes boards from top brands like STARBOARD, Jimmy Lewis, and Naish, as well as foil kits, gear, and accessories.
How do I choose the right board for my skill level?
Our team of water sports experts can help you select the perfect board based on your experience, local conditions, and riding style. Email us at [email protected] with details about your experience and we’ll provide personalized recommendations.
Do you sell complete foil kits?
Yes! We offer complete foil kits from brands like GoFoil, Lift, and our own Freedom Foil Boards. These include everything you need to get started with foiling.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information and never store sensitive credit card details on our servers.
Can I change or cancel my order after placing it?
If your order hasn’t been processed for shipping (within 1-2 business days), we may be able to modify or cancel it. Contact us immediately at [email protected] or call +1 (402) 555-0197.

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding a few remote areas in Asia. Our team in Omaha processes all orders with care before they’re shipped globally.
What are my shipping options?
We offer two reliable shipping methods:
âš¡ Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after shipping)
🌊 Free Shipping: Free on orders over $50 via EMS (15-25 days after shipping)
How long does order processing take?
Our team processes all orders within 1-2 business days. You’ll receive tracking information via email once your order ships.
Do you provide tracking information?
Yes! For both shipping methods, you’ll receive tracking information via email that lets you follow your board or foil kit every step of the way.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely stoked with your purchase, contact our crew at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method.

Contact & Support

How can I contact customer service?
Our team is available via email at [email protected] or by phone at +1 (402) 555-0197. We’re fellow water sports enthusiasts and love helping our community!
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Central Time. Emails received outside these hours will be answered the next business day.

Still have questions? Dive into our world of surfing, SUP, and foiling gear with confidence. Contact us today and let’s get you on the water with the perfect equipment!